Privacy and Security

Privacy

Your privacy on the Internet is important to us. We have created the following policy to protect your personal information. By using our website and/or providing information to us, you consent to the collection, storage, use and disclosure of your personal information in accordance with this policy. In this policy, "personal information" means information about an identifiable individual.

How do you get my consent? back to top

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent? back to top

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at peter@residentialsystems.co.nz or mailing us at: Privacy and Security Enquiry

Residential Fencing

PO Box 35291

Christchurch

New Zealand 8640

What personal information do we collect? back to top

You give us personal information about yourself, such as your name, address, email address, credit card details and telephone numbers, when you become a Barrowboys member, request a catalogue or make a purchase from us. Without this information, we may not be able to provide goods or services to you. When you visit our website we automatically collect more personal information, such as the address of your Internet service provider, the name of the web page directing you, your clicks, activity and uploaded content on our site. We collect aggregated data which tracks traffic to the Website and we store cookies on your computer hard drive for record keeping.

How do we use your information? back to top

We use the information that we collect about you to:

  • Process your orders
  • Manage your account
  • Conduct appropriate anti-fraud checks
  • To contact you if necessary in order to process your order
  • With your permission, notify you about enhancement to our services, such as changes to the website, new services and special offers that may be of interest
  • Administer this website
  • Monitor customer traffic patterns and site usage to help us develop and improve the design and layout of the site
  • Combine with information we collect from other companies to improve and personalize our services, content and advertising.
  • To reputable companies to fulfill your order or process your data on our behalf
  • To fraud prevention company(s), who may keep a record of that information
  • if we are required by law to do so.

We may disclose your information: back to top

  • To reputable companies to fulfill your order or process your data on our behalf

  • To fraud prevention company(s), who may keep a record of that information

  • if we are required by law to do so.

Content Providers, Advertisers, Partners and Links back to top

Our Website contains links to other sites, which may not follow the same privacy policies as us. When you click on links on our store, which direct you away from our site, you are no longer governed by this Privacy and Security Policy or our website’s Terms and Conditions. Similarly, we do not control and are not responsible for the privacy and security practices of content providers, partners and advertisers connected with the Website and to whom you may provide personal information while using our Website. We recommend that you check any relevant privacy and security policies before providing your personal information to any third party.

Can I turn off cookies? back to top

We use cookies to ensure that we provide the best possible standard of service to our online customers. However, as part of our privacy and security policy, we require your consent to use them. To withdraw your consent, or if you want to be notified each time a cookie is about to be used, you should amend the settings provided in your web browser to prevent us from storing cookies on your computer's hard drive. For information on how to disable cookies, please consult the "Help" tab of your browser via the menu bar.It must be noted that if you choose not to consent to the use of cookies, your experience of our site will be severely impaired and many integral aspects of the site, including (but not limited to) adding items to your shopping bag and accessing your account, will not work at all.

Changes to the Privacy Policy back to top

We keep our privacy policy under regular review and we will place any updates in this webpage. We reserve the right to change this policy at any time by notifying users of the existence of a revised policy by updating the ‘last updated’ date at the bottom of this page. By continuing to use the Website, you agree to be bound by the amended policy. You should check from time to time to see if the policy has changed or not.

Contact Us back to top

If you have any questions relating to this policy or our use of personal data please write to the peter@residentialsystems.co.nz, quoting ‘Privacy and Security Enquiry’.

Security

We want you to have a safe and secure shopping experience online. All payments via our sites are processed using SSL (Secure Socket Layer) protocol, whereby sensitive information is encrypted to protect your privacy.

How your payments are handled: back to top

If you choose a direct payment gateway to complete your purchase, then our 3rd party online e-commerce partner stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

Our direct payment gateway provider, (Payment Express | DPS) adheres to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. Payment Express have a dedicated and purpose built development and data centre, specially designed for payments processing.

We use their secure Hosted Payment page solution to process online orders. When they transmit sensitive information (such as a credit card numbers) over the internet, they protect it through the use of encryption, such as the Secure Socket Layer (SSL) protocol. Credit card details are stored on their site and encrypted using 168bit 3DES encryption. DPS is also certified AIS compliant.

As no data transmission over the Internet can be guaranteed to be completely secure, we cannot ensure or warrant the security of any information you transmit or receive through our Website. These activities are therefore conducted at your own risk.

Where is your information stored: back to top

Under the above regime, Payment Express | DPS stores your credit card details securely on our behalf. Our store is hosted on a 3rd party online e-commerce platform (Shopify) that allows us to sell our products and services to you. Your personal information is stored through their data storage, databases and their general e-commerce application. They store your data on a secure server behind a firewall on our behalf.

Relationship to our Terms and Conditions

This privacy and security policy extends the Terms between you and us under which you may access our website www.residentialfencing.co.nz. This policy applies to all users of, and visitors to, our website. 

This privacy and security policy was last updated on 2 May 2017.